Three decades ago, long before the internet, we lived in a much different world. Television and newspapers were everything, and the things we take for granted – like creating and sharing content on our phones – seemed like a concept out a science fiction novel.
To engage their consumers, marketers needed to reach people at home, when they were watching TV or reading newspapers or magazines.
Then the Internet and the smartphone happened.
And for the first time in human history, everyone and anyone had access to the same “pipe” to spread their message.
Now, this was good and bad.
We suddenly had tons of channels we could reach our consumers on. And we took full advantage. Brands drove social media engagement by any means necessary.
But, this led to consumers' viewing and reading habits becoming fragmented.
So fragmented, that most advertisers/marketers decided that the best way to reach today’s busy consumers was to catch their eye at every turn literally. In 2007, Yankelovich, a market research firm, estimated that the average city dweller saw up to 5,000 ads daily. It’s 2020, and it doesn’t seem that it has changed for the better.
Think about it, depending on the city you live in, blank spaces have become endangered species – both online and offline.
Some marketers argue that the number of ads we come across daily is way lower than the 2007 study. However, one thing is clear; we are exposed to an excessive amount of ads daily.
Intense competition and an ever-evolving consumer attention span have made marketers do whatever they can to coerce consumers to buy. We were so determined to grab the consumers' attention that ads are now “bigger, louder, and more colorful.”
The outcomes have been harsh. Consumers can’t recall most of the ads they have watched or seen by the end of the day. Nor do they bother engaging with the ads or content in any way.
That shouldn’t be surprising. First, the human brain can’t take in that much information. Secondly, our brain has learned to auto-block advertising. It doesn’t process anything that seems like advertising – to retain its sanity.
Even the most well-crafted brand messages have become a little more than noise in the clutter of ads that litter the consumer mindscape.
In a world where competition is high, and the fight for attention is fierce, marketers and advertisers must consider a different approach. A method or procedure that creates engaging content for consumers and gets them to connect with your brand.
To create such ads, and bypass the human ad-blocking machine, you need to appeal to one or more of these four key emotions:
Naturally, humans are encoded to seek happiness. And happiness ads are exactly what you expect them to be – content that makes people happy. Which is why feel-good videos are some of the most popular content on the internet.
It is well established that when consumers feel positive emotions such as happiness about a brand, they are more likely to spend their money on the brand and recommend it to their friends. Creating ads that tap into this emotion also makes the brand more likable, relatable, and most importantly…HUMAN.
This sort of content is an antithesis to all that traditional advertising stands for. Brands mostly create ads that speak about their product and why it is the best thing after sliced bread. These sorts of ads lead to one-sided conversations. And in this era of noise, consumers switch off almost instantly.
The "Share a Coke" campaign
Creating content that can makes your audience light up is a great way to leave a lasting positive impression. One big concern is usually, “how do I quantify all these feelings.” Well, brand sentiment is a measure of how a specific demographic or consumer group feels about your brand. Tools such as Sprinklr can do a great job of tracking that online for you.
Next on the list is Awe. Some people call it “wonder.” It is a mysterious, can’t-quite-put-your-finger-on-it emotion. The best way to try describing this phenomenon is the feeling that makes you go “how the hell did they do that.” But even if awe is hard to describe, you know it when you experience it. When it is particularly strong, we are humbled by its presence and feel graced or fortunate.
The "Jumping From Space" video by Red Bull
Studies posit that when we experience awe, it may improve our mood and our overall satisfaction with life at that moment. And this is the same no matter if you are standing on top of the Grand Canyon or watching an awe-inspiring, goosebumps-inducing video of an aurora borealis. Now, imagine if you could make your consumer feel that way within the first 5 seconds of watching your video online?
While we are here, it is crucial to call out that empathy is not the same as sympathy. Sympathy is broad and impersonal. Empathy is more specific. It is the ability to put oneself in another’s shoes and experience and understand their feelings about an issue or an event.
When you empathize with an individual, you create an emotional connection. This is because you have a similar feeling to the person. However, this is the trickiest emotion to convey online. And if your audience at any point feels you are faking it, the backlash can be disastrous.
To create content that is layered with empathy, you need to have a deep and complete understanding of your user’s pain. That way, you can reach out to them in ways no other brand can. It doesn’t matter if you are a B2B or B2C business. In the end, you are dealing with humans.
Curiosity is one of the most important emotions you must consider when creating content. It is also probably the easiest to use. Most of the videos on the internet have some curiosity hook in there to catch your attention.
Your consumers come across tons of videos when they scroll through their social feed. Your video needs to grab their attention within the first few seconds. If it doesn’t, they will move on quickly. One way to take advantage of this emotion is through creating curiosity gaps.
"I sued the school system" by Prince EA
The curiosity gap arises when you turn your consumers’ attention towards a hole in their knowledge (knowledge about an issue, problem, or some essential factor in their world). These information gaps produce a feeling of deprivation, which is an averse psychological state (we don’t like feeling deprived!). Once they are in that state, they are motivated enough to lean in, click play, and take a look.
Social media engagement is an essential part of any brand's social media strategy. Engagement isn't just about how many comments, shares, or likes your posts get. It also creates brand awareness, positions your brand as a thought leader, and boosts your leads and referrals/sales.
Not every social media engagement metrics matter. However, the metrics you track should depend on the goal of your social media strategy. Depending on your business goal for social media, you should be monitoring the following:
Creating engaging content is the fastest way to build brand awareness and expand your reach online. Relevant content also quickly builds your brand authority in your niche, which results in an increased rate of sale and referrals.
Video content has become a mainstay in any social media strategy that wants to drive engagement. To create relevant video content, one needs to:
If your industry is a highly technical one, it can seem impossible to create content that isn't boring. However, you can make your "boring' content engaging using the following tips:
Creating content that engages and matters to your audience is vital for any brand. To achieve this, you must create material that evokes these key emotions. That way, you not only bypass the human ad-blockers, but you also stand out from the noise.
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